Frequently Asked Questions
Everything you need to know about bringing a world-class piano into your home.
How do you ensure the safety of the piano during shipping?
We utilize specialized white-glove piano movers who are experts in climate-controlled transport. Every instrument is professionally wrapped, secured, and insured for its full value from our showroom to your doorstep.
Do your pianos come with a warranty?
Yes, every piano purchased from Park Avenue Pianos includes a comprehensive multi-year warranty covering the action, soundboard, and structural integrity to ensure your investment is protected.
Can I see or hear the piano before purchasing?
Absolutely. We offer high-definition video demonstrations, FaceTime tours of our showroom, and professional audio recordings for all our Steinway and luxury models to help you make a confident decision.
Do you offer financing options for high-end instruments?
We provide flexible financing solutions through our specialized partners, allowing you to spread the cost of your piano over several months or years with competitive interest rates.
What is your return policy for pianos?
We offer a satisfaction guarantee. If the instrument does not meet your expectations upon arrival, please contact us within 14 days to discuss exchange options or a return process, subject to shipping and restocking fees.
Is tuning included with my purchase?
Every piano is tuned to concert pitch before leaving our facility. Additionally, we provide one complimentary in-home tuning by a certified technician after the piano has acclimated to your home's environment.